5- Day Return & Exchange Policy
How can I cancel my order?
You can cancel your order by sending a WhatsApp message to us at +91-7483841560 before it is shipped from our warehouse. If we call you to confirm your order, you can still cancel it during the confirmation process.
Can I cancel my order after placing it?
Yes, you can cancel your order after placing it, as long as it hasn’t been shipped.
What if the product is shipped already?
Orders can't be cancelled once dispatched.
When will I get my refund for cancellation?
Refunds are issued instantly upon receiving cancellation request, however, you bank might take up to 5 business days to reflect in your account.
How can I exchange a product?
To exchange a product, send a WhatsApp message to +91-7483841560 within 5 days of the delivery date. Please provide the following details:
- - Your order number
- - Product to be exchanged
- - Product issue
- - Unpacking videos
We will assist you with the exchange process.
Are there any specific guidelines for exchanges?
Yes, ensure you capture an unboxing video while opening your package. Refunds or replacements will not be processed for damages caused by scissors or sharp objects.
When will I get my refund for cancellation?
Refunds are issued instantly upon receiving cancellation request, however, you bank might take up to 5 business days to reflect in your account.
How can I return a product?
To return a product, send a WhatsApp message to +91-7483841560 within 5 days of the delivery date. Please provide the following details:
- - Your order number
- - Product to be returned
- - Product issue
- - Unpacking videos
We will assist you with the return process.
Are there any important return policies I should know?
An unboxing video is mandatory to process returns.
King & Kith is not responsible for lost or misdirected packages due to incorrect addresses provided at the time of order placement.
When will I get my refund?
Refunds are issued instantly upon receiving products at our warehouse, however, you bank might take up to 5 business days to reflect in your account.
What if my product is lost or damaged in transit?
If the package is lost or damaged in transit, we can issue a replacement or an exchange - only after the courier partner confirms the loss of package.